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Residential Lettings

Viewing a property

We will be happy to show you around any of the properties that are available to let on our website. When you have seen something that you would like to rent, there are a few things that you will need to know. The following notes are for guidance only and we recommend that you contact a member of our team for more information.

Making an application for a property

Properties are accepted on an ‘as seen’ basis and any issues or concerns raised will need to be dealt with prior to your application being processed or a holding deposit being taken.

Upon applying for a property, a detailed reference is undertaken, including credit history and ‘Right to Rent’ checks. References can take around seven days to complete, in some cases less time, but it can take up to an additional two to three weeks if additional information is required. Should a guarantor be needed, this may also affect the time taken to complete referencing.

We use Vouch, an independent referencing agency, to collect and confirm references from you. They require that you are earning two and a half times the monthly rent, on average. If you have insufficient earnings to support the rent, you may need a guarantor, who will be liable for the term of your tenancy.

A guarantor should be UK based, earning three times the monthly rent.

Please note that ALL intended occupants of the property over the age of 18 will need to complete a form to be referenced, regardless of their employment status.

Applications will need to be supported by the appropriate information; photo ID (i.e. Passport or Driving Licence) and proof of current address (i.e. utility bill).

Before the tenancy starts:

  • Holding Deposit: equivalent to 1 week’s rent; and
  • Deposit: equivalent to 5 weeks rent held by the TDS Custodial Scheme

During the tenancy some charges may apply:

  • Payments to other third parties: such as Council Tax, utilities or payments for communications services.
  • Default Charges: such as payments for the replacement of lost keys (where the landlord or agent will provide evidence in writing to the person liable for the payment to demonstrate that the costs they have incurred are reasonable) or interest on overdue rent that may be applied (capped at 3% above Bank of England base rate for each day that the payment has been outstanding over 14 days).

We may consider numerous tenancy applications for a property but will not collect a Holding Deposit until initial enquiries have been completed and the Landlord’s approval to proceed to formal referencing for a specific party has been obtained.

Holding Deposits will be paid towards the Tenancy Deposit upon commencement of the Tenancy where successful referencing and statutory checks have been completed.

A Holding Deposit will be retained by Hometrust where a prospective tenant:

  • Withdraws from contract before entering into the tenancy agreement.
  • Provides false information for referencing purposes.
  • Fails to act reasonably to enter into the tenancy before the deadline for agreement.
  • Fails ‘Right to Rent’ checks.

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